Windows Server 2003 R2, 2008, 2008 R2, 2012, 2012 R2ĭameWare Mini Remote Control can be used to start remote control with:.Active Directory environment remote managementĭameWare Remote Support can be installed on:. Provide remote support from iOS and Android devices.Remote support everywhere, at all times.No matter where your end user is, you can access remote access to their system using the built-in DameWare Mini Remote Control software and use the system tools on the DameWare Remote Support dashboard to provide faster remote support. The features of DameWare Remote SupportĭameWare Remote Support (DRS) is a remote IT support tool and system administration with affordable and easy use that allows you to simplify and accelerate customer support.If needed, techs can also use a similar process to initiate a chat with a colleague if you want to get a second opinion on the end user’s issue. Type in the message and press enter to create a chat window that remains open even as you navigate between tabs. To start a chat with a user, technicians can navigate to the Chat Icon within the Technician Console to open the Chat Window. To start an in-session video in DRE, navigate to the drop-down menu within the remote session and select “Start Video Call.” If the user accepts the call, the remote support software is designed to automatically launch the video conference, allowing for a two-way exchange of both voice and video. Then, you can communicate directly with the user over video or chat as if you were in the same room. Once the session is initiated, starting a video, chat, or VoIP call from directly within the session typically takes only a few clicks. Before you can initiate a remote video or chat, you first need to create a remote connection with a user device. Remote video and chat support is typically a feature within a larger remote support software solution like SolarWinds Dameware Remote Everywhere.
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